Privacy Policy

1. We respect your privacy

Green Science Australia and New Zealand Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, to the extent applicable, the EU General Data Protection Regulation (GDPR).
"Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
You may contact us in writing at Green Science Australia and New Zealand Pty Ltd, 65 Dover Street, Cremorne 3121
Victoria, Australia, for further information about this Privacy Policy.

2. What personal information is collected

Green Science Australia and New Zealand Pty Ltd will, from time to time, receive and store personal information you submit to our website, provide to us directly, or give to us in other forms.
You may provide basic information such as your name, phone number, address, and email address to enable us to send you information, provide updates, and process your product or service order.
We may collect additional information at other times, including but not limited to, when you provide feedback, provide information about your personal or business affairs, change your content or email preferences, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

Green Science Australia and New Zealand Pty Ltd collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website, and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

4. How we use your personal information

Green Science Australia and New Zealand Pty Ltd may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services, and opportunities available to you.
Green Science Australia and New Zealand Pty Ltd will use personal information only for the purposes that you consent to. This may include:
- providing you with products and services during the usual course of our business activities;
- administering our business activities
- managing, researching, and developing our products and services;
- providing you with information about our products and services;
- communicating with you by various means, including telephone, email, SMS, or mail; and
- investigating any complaints.
  If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.
We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings, or in response to a law enforcement agency request.
If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible at law, our user databases, together with any personal and non-personal information contained in those databases.

5. Disclosure of your personal information

Green Science Australia and New Zealand Pty Ltd may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.
If we do disclose your personal information to a third party, we will protect it in accordance with this privacy policy.

6. General Data Protection Regulation (GDPR) for the European Union (EU)

Green Science Australia and New Zealand Pty Ltd will comply with the principles of data protection set out in the GDPR for fairness, transparency, and lawful data collection and use.
We process your personal information as a Processor and/or to the extent that we are a Controller as defined in the GDPR.
We must establish a lawful basis for processing your personal information. The legal basis for which we collect your personal information depends on the data that we collect and how we use it.
We will only collect your personal information with your express consent for a specific purpose and ensure that any data collected is necessary and not excessive. We will keep your data safe and secure.
We will also process your personal information if it is necessary for our legitimate interests or to fulfill a contractual or legal obligation.
We do not collect or process any personal information that is considered "Sensitive Personal Information" under the GDPR unless we have obtained your explicit consent or it is collected in accordance with the GDPR.
You must not provide us with your personal information if you are under the age of 16 without parental consent.

7. Your rights under the GDPR

If you are an individual residing in the EU, you have certain rights regarding your personal information. Green Science Australia and New Zealand Pty Ltd complies with these rights as per the GDPR.
You have the right to:
- be informed about how your personal information is used;
- access your personal information;
- correct any inaccuracies in your personal information;
- request deletion of your personal information;
- restrict processing of your personal information;
- retain and reuse your personal information;
- object to the use of your personal information; and
- object to automated decision-making and profiling.
Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy Policy.
We may ask you to verify your identity before acting on any of your requests.

8. Hosting and International Data Transfers

Information that we collect may be stored, processed, or transferred between parties or service providers located outside of Australia and New Zealand. These locations may include, but are not limited to, South Korea, the United Kingdom (UK), the United States (USA), Canada, and European Union (EU) countries.
Our website hosting facilities are situated in Australia and New Zealand, and we may use third-party service providers with infrastructure in other regions, including the UK, USA, Canada, and the EU. Any transfers of personal data to these countries will be protected by appropriate safeguards, such as:
Standard Contractual Clauses (SCCs) approved by the European Commission
Binding Corporate Rules (BCRs) implemented by service providers
Other legally recognised mechanisms ensuring data protection compliance
Our suppliers and contractors may also be located in Australia, New Zealand, and other international jurisdictions, where they are required to comply with applicable data protection regulations.
You acknowledge that personal data published through our website or services may be accessible globally via the internet, and we cannot prevent the potential use (or misuse) of such data by third parties.

9. Security of Your Personal Information

Green Science Australia and New Zealand Pty Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.
Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and have adequate technical measures in place to protect personal information against unauthorised use, loss, and theft.
The transmission and exchange of information are carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

10. Access to Your Personal Information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth) and, to the extent applicable, the EU GDPR. If you would like a copy of the information that we hold about you or believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at info@greenscience.com.au.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

11. Complaints About Privacy

If you have any complaints about our privacy practices, please feel free to send details of your complaints to info@greenscience.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

12. Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion, and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

13. Website

When You Visit Our Website:
When you come to our website (www.greenscience.com.au), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site so that we can improve our service.

Cookies:
We may from time to time use cookies on our website. Cookies are very small files that a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third-party services. These ads may appear on this website or other websites you visit.

Third-Party Sites:
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship, endorsement, or approval of these websites. Please be aware that Green Science Australia and New Zealand Pty Ltd is not responsible for the privacy practices of other such websites. We encourage our users to be aware that when they leave our website, they should read the privacy statements of each and every website that collects personally identifiable information.